We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.

Customers with a support contract, please use our support form otherwise please contact us.


PackagesBronzeSilverGold

Hours

8:30-17:00

8:30-17:00

24/7

E-mail support

Yes

Yes

Yes

Phone support

*

Yes

Yes

24/7 phone support

 

 

Yes

Initial response

1 day

4 hrs

2 hrs

Contract length

Annual renewal

Annual renewal

Annual renewal